This is a Major Scandal again within the Gardai, Where is SF and the others in Opposition on this recent Calamity with the Gardai???

Posted by

Gardai ‘cancelled’ thousands of 999 calls

Jo

Garda Headquarters is carrying out a ‘scoping
                  exercise’ to establish the scale of the problem
Garda Headquarters is carrying out a ‘scoping exercise’ to establish the scale of the problem ARTUR WIDAK/NURPHOTO VIA GETTY IMAGES

An internal garda inquiry is under way into the discovery that officers “cancelled” thousands of incidents reported to the 999 emergency service by members of the public.

Staff at the force’s regional command and control centres, who assign gardai to respond to people making emergency calls, seem to have “cancelled” several thousand incidents over the past two years, including calls from people reporting serious crimes, suspicious behaviour and public order offences.

An internal garda inquiry is under way into the discovery that officers “cancelled” thousands of incidents reported to the 999 emergency service by members of the public.

Staff at the force’s regional command and control centres, who assign gardai to respond to people making emergency calls, seem to have “cancelled” several thousand incidents over the past two years, including calls from people reporting serious crimes, suspicious behaviour and public order offences.

An analysis of call data shows one garda in Dublin cancelled hundreds of incidents generated on the force’s IT system from 999 calls for unclear reasons and without permission.

Garda Headquarters has confirmed it is carrying out a “scoping exercise” to establish the scale of the problem and what action to take. It declined to disclose the number of “cancelled” 999 calls under review, but security sources say it is substantial.

The 999 emergency calls are answered by either a garda or a civilian staff member, who inputs the details of the incident into the force’s computer-aided dispatch (CAD) system. The call-taker then forwards the information to a garda dispatcher, who sends officers to the scene of the reported crime or emergency.

Sources say the internal inquiry has examined data for 2019 and the year to date, looking at incidents where gardai took no action other than to receive the 999 call. Investigators are checking whether the gardai who decided against dispatching a patrol car or foot patrol to investigate an incident made the correct decision.

The problem was first discovered at the command and control centre at Harcourt Square in Dublin and reported to Anne Marie Cagney, the new assistant commissioner for Dublin.

A similar problem has since been discovered at the command and control centre on Murrough Road in Galway. Security sources believe further problems are likely to emerge when audits are carried out at the two remaining command and control centres in Cork and Waterford.

Force management has now introduced new rules to prevent staff at command and control centres from cancelling call responses without first obtaining permission from a supervisor.

Senior gardai are concerned about what became of 999 calls reporting domestic violence which were cancelled on the CAD system. Such incidents are usually referred to specially trained officers to do follow-up inquiries and offer support services to victims.

A garda spokesman yesterday said the scoping exercise was at an early stage and specific details were not being provided at this time. “As part of ongoing governance of the regional control centres, a scoping exercise has commenced in respect of the closure of 999-generated CAD calls, with particular reference to incidents classified as ‘cancelled’, to inform and ensure the integrity and accuracy of An Garda Siochana’s regional control room strategy,” he said.

CAD incidents can be cancelled if several calls relate to the same incident or in cases where an alarm company reports a false alert. However, the level of cancellations being discovered may have an impact on the accuracy of crime statistics.

Catherine Murphy, the justice spokeswoman for the Social Democrats, said the issue would further erode public confidence in the force.

“When someone calls 999 and seeks help from the gardai it is because they are worried that a crime is under way, or they are in fear for their lives. The justice minister needs to establish the scale of this problem and make a statement on it. The garda commissioner also needs to make a statement,” Murphy said. “I am astonished by this but we have all heard stories about how gardai never show up when called. This might explain what’s happening.”
 

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s