Woman who racked up huge bill at Irish pub ‘baffled’ after being told to pay €15 to use the toilet
The unhappy customer was left “baffled” after the incident
A young woman was told to pay €15 to enter a well-known Dublin city centre bar and use the toilet – despite spending over €120 on drinks.
The incident happened on Sunday night when the young woman arrived at the Pygmalion bar with her two friends and they sat in the outdoor dining area.
After spending 45 minutes at the table the customer needed to use the restroom, and went inside the bar to use the toilet.
But a member of staff would not allow the customer inside at all, and told her she needed to pay €15 to enter the building.
The unhappy customer was told she “needed a stamp”, and would “need to pay €15”, if she wanted to get inside at all – despite telling staff she had a table outside that she would be returning to when finished in the restroom.
The disappointed customer told the Irish Mirror: “We spent over €120 on drinks for an hour and a half. I arrived late and did not receive an apparent stamp that was given when seated, which I had no clue I needed while sitting outside.”
She added: “I needed to use the restroom so I went to go inside and they would not allow me inside at all to use the toilet even though I had paid a €120 bill and ordered more drinks afterwards.
“They told me if I wanted to enter the premises it would cost me €15 but I insisted that I was using the bathroom, then going back out to my table, but they wouldn’t listen to me.
“So I went back to my table, and asked my waitress if I could get a stamp, but she said she couldn’t do anything to help, she was lovely, and I understood she couldn’t do anything.”
The woman shared how she had repeated what the staff member said: “I repeated to the member of staff, ‘You want me to use the bathroom and pay 15 euro’, and they said yes.”
After returning to her table, the customer and her friends finished their drinks and made their way to a nearby pub that, despite being fully booked, allowed her to use their toilet.
The unhappy consumer and former hospitality worker shared how she felt staff were very dismissive, how unprofessional it was, and that they didn’t seem to care.
“We said we finished our drinks, paid up, and left since I could not use the bathroom. A nearby fully booked pub let me use their toilet. I’ve worked in hospitality before, and I felt like they were very dismissive about letting me in, denying the basic human right. “
In an online review, the bar responded to the criticism by admitting there had been “confusion” among the staff and offering to restore the stamps.
The Irish Mirror has approached Pygmalion for comment on the incident.