New Standards on Transparency and Staff Training for Private Homeless Hostels. Soure: Dublin InQuirer. This article is short introduction, for more details please go to Dublin InQuirer

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4 May 2022City Desk

New Standards on Transparency and Staff Training for Private Homeless Hostels

 by Laoise Neylon

Ellis Quay. Photo by Dara Neylon Marques.

“So are we going to find out who runs the hostels?” says Louisa Santoro, the CEO of the Mendicity Institution, a homeless day centre.

Most of the people who use her drop-in service are staying in hostels run by private companies and, even in an emergency, she can’t contact the staff there, she says.

There aren’t details published online for the companies that run private homeless hostels, the Dublin Region Homeless Executive (DRHE) won’t give out their email addresses, she says and the people who live in the hostels don’t know the names of the companies either.

That is not a transparent way to do business, says Santoro. “Who are the company directors and what are their recruitment practices?”

The DRHE has drawn up a new set of standards for private hostels – which have mushroomed in recent years – outlining for the first time what is expected in terms of transparency, staff training and vetting, confidentiality and complaints.

Remainder of article:

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Laoise Neylon: Laoise Neylon is a city reporter for Dublin Inquirer. You can reach her at

Fred says that it is time that an article regarding Hostels moves out into the investigative journalism arena. Too often, for years we have met people who have not a positive word to say about living in hostels. In fact there is a story that can be googled called “Boots in my pillow”….the reason the boots are in the pillow is that in your boots will be stolen otherwise. The hostels, theft, alcohol, drugs, are all too common and it is survival of the fittest which is weighted against our most vulnerable. Scant attention is given to people with mental health issues who fall by the wayside and often into homelessness. Many prefer to have the tent and sleep often near the canal. Elaine, her son got a stupid drug debt of several hundred euros, nothing to some but a home lost for another and often their family. Peter McVerry Trust had helped her partner who had lost his leg, most likely drugs, and hopefully she will be eligible for a home soon otherwise it has been a winter in the cold and wet sleeping under a bridge by the canal. The hostels are money raking in entities, run by private enterprise. Profit is at the core. There needs to be more transparency and accountability. This is an excellent article, highly recommended.

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